v3cuci Privacy Policy

Your Personal Information

When you register an account or use v3cuci's services, we may collect the following categories of information to ensure a safe and orderly betting experience:

• Identity information: Full name, identity card number (MyKad), date of birth, gender and nationality.
• Contact information: Email address, mobile number and mailing address.
• Financial information: E-wallet numbers (Touch 'n Go, Boost, ShopeePay), DuitNow account, FPX online banking details or crypto wallet addresses (USDT, BTC, ETH) that you register for deposits and withdrawals.
• Account information: Username, password (stored in an irreversible hashed format), login history and account settings preferences.
• Activity information: Betting history, deposit and withdrawal transaction records, game preferences and bonus usage.

Technical Information

Our systems also record technical information automatically when you use the v3cuci platform, including:

• IP address and geographic location derived from that IP.
• Device type, operating system and web browser version used.
• Session time and duration, pages visited within the platform and navigation patterns.
• Error logs and system performance diagnostics.

Primary Purposes of Processing

Data you provide to v3cuci is used solely for purposes related to delivering platform services, including:

• Creating, verifying and managing your user account.
• Processing deposit and withdrawal transactions securely using your chosen payment method.
• Verifying your identity (KYC process) to meet international licensing obligations and anti-money laundering (AML) requirements.
• Delivering relevant bonuses, cashback and promotional offers to your account.
• Providing 24/7 customer support via live chat and email in both Malay and English.

Service Improvement

We also analyse data in aggregate and anonymised form to improve the platform, identify technical issues, develop new features and maintain system stability. Such analysis does not reveal the identity of any individual.

Service Communications

v3cuci uses your contact information to send account-related notifications such as transaction confirmations, security alerts and policy updates. You can manage your marketing notification preferences through your account settings.

No-Sharing Principle

v3cuci does not sell or provide your personal data to any third party for their own commercial purposes. Data sharing only occurs in limited and necessary situations such as the following:

• Payment providers: To process your transactions securely through the FPX network, e-wallet or crypto exchange you use. These providers are bound by strict confidentiality obligations.
• Game providers: Minimum game session information is shared with game software providers for RNG verification and game fairness purposes. No additional personal data is shared beyond what is necessary.
• Regulatory authorities: If required by law or by a directive from our licensing body, we may disclose information to the relevant authorities.
• Fraud prevention: In cases of suspected fraud or illegal activity, relevant information may be shared with authorised law enforcement agencies.

Use of Cookies

The v3cuci platform uses cookies and similar tracking technologies to improve functionality and user experience. The cookies we use fall into several categories:

• Essential cookies: Required for core platform functions such as login session verification, CSRF protection and language settings. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collect anonymous usage statistics to help us identify areas that need improvement in the browsing experience.
• Preference cookies: Store your choices such as interface language, display settings and navigation history within the current session.

Managing Cookie Preferences

You can control cookie usage through your web browser settings. Please note that disabling essential cookies may affect your ability to log in and use certain features of the v3cuci platform.

Security Infrastructure

v3cuci invests in layered security infrastructure to protect user data from cyber threats. The security measures we apply include:

• Encryption of data in transit using TLS 1.3 protocol and SSL certificates.
• Encryption of stored data (data at rest) using current encryption standards.
• Internal role-based access controls — only authorised staff may access user data for legitimate support purposes.
• Continuous security monitoring and periodic system audits.
• Clear incident response procedures in the event of a security incident.

Retention Period

Active account data is retained for as long as your account remains active. Once an account is closed, data is kept for the period required to meet legal and licensing obligations, after which it is securely disposed of. Financial transaction records are retained in accordance with applicable regulatory requirements.

Your Rights

As a v3cuci user, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to correction: If any of your data is inaccurate or outdated, you have the right to request a correction by submitting the relevant supporting documents.
• Right to deletion: Subject to our legal and licensing obligations, you may request the deletion of your personal data. Each request will be assessed on a case-by-case basis.
• Right to restriction of processing: You may request that we limit the processing of your data in certain circumstances, such as when there is a dispute about the accuracy of the data.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes, and we will honour such requests.
• Right to data portability: You may request your account data in a machine-readable format for transfer purposes, subject to technical limitations.

To exercise any of the above rights, please contact the v3cuci support team via live chat or email. All requests will be processed within a reasonable timeframe.

Prohibition for Minors

The v3cuci platform is exclusively for individuals aged 21 and above. We do not knowingly collect any personal information from those below this age. All account applicants are required to verify their age during registration through an identity verification process.

Should we become aware that information from a child or an individual under 21 has been collected without proper age verification, we will take immediate steps to delete the information and close the account.

Limits of Liability

The v3cuci platform may contain links or integrations with third-party services such as payment providers and gaming platforms. This Privacy Policy applies only to v3cuci and does not cover the privacy practices of those third parties.

We encourage you to read the privacy policy of each third-party service before providing them with any personal information. v3cuci is not responsible for the data practices of those parties.

Notice of Changes

v3cuci reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business decisions. We will notify you of any material changes through:

• A prominent notice on the platform's main page.
• A notification email to the email address registered to your account.
• An in-account notification when you log in to the v3cuci platform.

Your continued use of the v3cuci platform after the effective date of the updated Privacy Policy version is considered your acceptance of those changes. If you do not agree with any changes, you have the right to close your account and stop using the platform.

Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or how we manage your personal data, please contact the v3cuci support team. We provide 24/7 support in Malay and English.

For requests relating to data rights such as account deletion or transfer, please state "Data Rights Request" in the subject line of your message so it can be handled by the appropriate team.